Privacy Policy

Privacy Policy

Last updated: September 4, 2024

This Privacy Policy describes how BioFlux (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our site, use our services, or make a purchase from bioflux.com (the “Site”). It also applies when you communicate with us in any way related to the Site and its services (the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to users of the Services, whether you are a customer, website visitor, or someone whose personal data we have collected.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory updates. When we do, we’ll revise the “Last updated” date and post the updated version on the Site. Please review this page regularly for changes.

How We Collect and Use Your Personal Information

We collect personal information to deliver our Services, including fulfilling orders, providing customer support, managing accounts, and improving our recovery products and digital experience. Information is collected through your interactions with the Site, purchases, and communications with us.

What Personal Information We Collect

Information We Collect Directly from You

  • Contact Information: Name, address, phone number, email

  • Order Information: Billing and shipping address, payment confirmation, order history

  • Account Information: Username, password, and security-related details

  • Shopping Activity: Items viewed or added to cart, reviews, referrals, saved gift cards

  • Customer Support Messages: Communications via contact forms, email, or chat

Information We Collect About Your Usage

We may collect data automatically when you use our Site (“Usage Data”) through cookies and similar technologies, including:

  • Device type, IP address, browser type

  • Pages viewed, buttons clicked, and interactions

  • Referring links or sites

  • Time spent on the Site and product preferences

Information We Collect from Third Parties

We may receive information from:

  • Platforms such as Shopify for order processing and checkout

  • Payment processors for secure transactions

  • Advertising and analytics partners for site performance insights

  • Third-party cookies or pixels used to personalize your experience

All third-party data is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your information to:

  • Fulfill orders, including payment processing, shipping, returns, and exchanges

  • Manage your account and preferences

  • Personalize your shopping experience

  • Improve our products and Services

  • Communicate order updates, responses, and important notices

  • Send marketing or promotional content (where permitted)

  • Detect fraud and maintain platform security

Cookies

We use cookies and similar technologies to:

  • Remember user preferences

  • Analyze site performance

  • Enable secure login and payment features

  • Deliver personalized ads (with consent)

You can manage cookies through your browser settings. We also honor Global Privacy Control (GPC) signals where supported. For details on Shopify cookies, visit:
https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may share your information with:

  • Vendors and service providers: Shopify, shipping carriers, IT services

  • Marketing and advertising partners: to deliver relevant promotions

  • Affiliates or contractors: supporting BioFlux operations

  • Legal authorities: when required by law or for fraud prevention

We do not sell sensitive personal information or use it for profiling without consent.

Categories of Data Shared

Category Shared With
Identifiers (name, email, phone) Vendors, marketing partners
Commercial info (orders, cart data) Fulfillment and analytics partners
Usage data (IP, device info) Analytics and advertising services
Browsing or location data Marketing tools (if cookies permitted)

Third-Party Links

Our Site may link to third-party platforms (such as social media, payment providers, or ads). These third-party sites operate under their own privacy policies and are not governed by BioFlux.

Children’s Privacy

BioFlux does not knowingly collect personal information from children under 16. If you believe a child has provided us with personal data, please contact us so we can delete it.

Security and Retention

We use reasonable security measures to protect your information; however, no system is completely secure.

We retain personal data only as long as necessary to:

  • Fulfill orders and Services

  • Meet legal and regulatory obligations

  • Resolve disputes

  • Maintain business records

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Obtain a copy of your data (portability)

  • Opt out of targeted advertising or data sharing

  • Withdraw consent

  • Appeal a denied request

  • Unsubscribe from marketing communications

To exercise your rights, contact us at support@bioflux.com.

Complaints

If you have concerns about our privacy practices, please contact us first. You may also lodge a complaint with your local data protection authority, particularly if you are located in the EU or EEA.

International Users

Your information may be transferred outside your country (for example, to Shopify servers in the United States). When this occurs, we use appropriate legal safeguards such as Standard Contractual Clauses.

Contact Us

If you have questions, feedback, or wish to exercise your privacy rights:

Email: support@bioflux.com